Terms of Service

Effective date: 15 June 2026  ·  Last updated: 6 July 2026  ·  Version: 1.1 (adds auction listings)

1. About these Terms

These Terms of Service (the Terms) are a legal agreement between you and Last Entry LTD (Last Entry, we, us or our). They govern your access to and use of the Last Entry website at lastentry.org, our mobile application, and all related services (together, the Platform).

We are a company registered in England and Wales (company number 17114746), with our registered office at 5 Butlers Court Road, Beaconsfield, England, HP9 1SF. You can reach us at support@lastentry.org.

1.1 Accepting these Terms

You accept these Terms when you tick the box confirming your agreement during sign-up. That box is not pre-ticked: you have to actively select it, and we record the date and time you do. By creating an account, you confirm you are 18 years of age or older and a current student at the University of Sheffield or Sheffield Hallam University. If you do not agree to these Terms, do not create an account or use the Platform.

1.2 The documents that make up our agreement

These Terms incorporate, and should be read together with, our Privacy Policy and our Cookie Policy. Together they form the entire agreement between you and us about your use of the Platform (see section 26).

1.3 How to read these Terms

We have written these Terms in plain English wherever the law allows, because most of our users are students aged 18 to 22. Words we define are shown in bold the first time they appear. Section headings are for convenience only and do not affect interpretation. References to a "section" are to a section of these Terms unless we say otherwise.

2. What Last Entry is (and is not)

2.1 What we are

Last Entry is a peer-to-peer ticket resale marketplace for verified students. We connect a student Seller who has a ticket they no longer want with a student Buyer who wants it, and we provide a secure payment and verification layer to reduce fraud. Specifically, our role is to:

• verify your identity through your university .ac.uk email;
• let Sellers list tickets and let Buyers find and buy them;
• hold a Buyer's payment in escrow through Stripe until the post-event window closes;
• check ticket authenticity using the metadata in the ticket file (for example, the QR code); and
• operate a dispute process when a transaction goes wrong.

2.2 What we are not

It is important that you understand the limits of our role:

• We do not sell tickets. We are not a primary ticketing platform. Every ticket listed on Last Entry has already been issued by a third party (for example Fatsoma, Eventbrite or Skiddle).
• We do not hold your money. All funds are held by Stripe (see section 10), not by us.
• We do not guarantee entry at the door. We verify that a ticket's QR code is authentic and unique within our Platform, but we cannot guarantee that a third-party ticketing system or a venue will admit the holder.
• We are not a party to the ticket contract. The contract for the ticket is between the original issuer (the promoter or venue) and the holder. Our agreement with you (these Terms) governs only your use of the Platform.
• We do not give professional advice of any kind (legal, financial, investment or otherwise).

2.3 The three parties to every transaction

Every transaction on Last Entry involves three parties: the Seller, the Buyer, and us as the marketplace facilitator. The contract of sale for the ticket is made directly between the Buyer and the Seller. Our separate contract is with each of you individually, and governs how you use the Platform — not the ticket sale itself. This means that, while we provide payment protection and a dispute process, the underlying obligation to provide a valid, transferable ticket sits with the Seller.

3. Eligibility and your account

3.1 Who can use Last Entry

To create an account and use the Platform, you must:

• be 18 years of age or older;
• be a current student at the University of Sheffield or Sheffield Hallam University;
• own a valid @sheffield.ac.uk or @shu.ac.uk email address; and
• be resident in the United Kingdom.

At sign-up you must actively confirm, by ticking a box that is not pre-ticked, that you are 18 or over. Verifying your .ac.uk email confirms your university enrolment but does not by itself prove your age, which is why we ask you to confirm it. Providing false information about your age or eligibility is a breach of these Terms.

3.2 One account each

You may hold one account only, tied to one .ac.uk email address. Creating or operating more than one account is prohibited.

3.3 Keeping your account details accurate and secure

You must give accurate registration details and keep them up to date. You are responsible for keeping your account secure — including your password, your devices, and access to your email account — and for everything done through your account. Tell us immediately at support@lastentry.org if you think your account has been accessed without your permission.

4. Banned users and re-registration

If we have banned you, you may not create or use a new account under any circumstances. In particular, you may not attempt to return by using a different .ac.uk email address, a different device, a VPN or proxy, or by getting a friend or family member to act for you.

To enforce bans and protect other students, we use techniques such as device fingerprinting and listing-pattern matching to detect re-registration attempts, and we may ban any account we reasonably believe is a banned user returning, immediately on detection. We explain this processing in our Privacy Policy.

5. Suspension, deactivation and student status

5.1 When we may suspend or terminate an account

We may suspend or terminate any account at our reasonable discretion, including where:

• you breach these Terms or the Acceptable Use rules in section 11;
• we reasonably suspect fraud, scamming, or coordination of either;
• three or more disputes are upheld against you within any 30-day period;
• you are convicted of a criminal offence relevant to your use of the Platform; or
• you lose your student status (which we treat under section 5.2).

5.2 If you stop being a student (a "Good Leaver")

If you graduate, leave your university, or otherwise stop holding a valid .ac.uk email address, your account will be deactivated rather than banned. Before deactivation you must complete any outstanding transactions and withdraw any funds held for you. We will give you reasonable notice — at least 30 days — before we deactivate your account. If you later enrol at another eligible university, you can ask us to reactivate your account on proof of your new enrolment. International students whose student status ends for visa-related reasons are treated the same way under this section.

5.3 If a user dies

If a user dies, their next of kin or personal representative may contact us at support@lastentry.org. On production of a death certificate, we will complete any pending transactions, close the account, and release any funds held for the user to their estate in line with our standard process.

6. Listing tickets — seller obligations

6.1 What you promise when you list a ticket

Each time you list a ticket as a Seller, you warrant (promise) that:

• you are the lawful owner of the ticket;
• the ticket is not listed anywhere else;
• the ticket has not been previously sold, transferred or used;
• the ticket is genuine and not counterfeit;
• for a fixed-price listing, the price is at or below the original face value of the ticket (auction listings are governed by section 7.2 instead);
• the information you provide (event, date, and seat or section where relevant) is accurate;
• you will transfer effective access to the ticket to the Buyer once the sale completes; and
• you will not use, transfer or sell the ticket anywhere else after listing it on Last Entry.

6.2 Listing limits

You may list a maximum of four (4) tickets per event. An attempt to list a fifth ticket for the same event is sent to manual review by our team, and may be approved, rejected, or held under review at our discretion.

6.3 Ticket file and QR requirements

Every listing must include a valid QR code, ticket PDF, or equivalent digital ticket file. We extract metadata from your upload to check that the QR has not been listed before (by you or anyone else), that the metadata matches the event, date and time you declare, and that the ticket comes from a supported ticketing platform (initially Fatsoma, Eventbrite and Skiddle; more added over time). Listings that fail any of these checks will not be published.

6.4 Changing or cancelling a listing

While a listing is live and before anyone buys it, you may cancel it (subject to section 6.5), update the price (subject to the face-value cap), or activate a paid Priority Listing or Auto-Match. You may not change the ticket file or QR after listing, change the declared event or date, or re-list the same ticket under a new entry once you have cancelled it within the same 24-hour window (this prevents gaming of the system).

6.5 Cancelling after a Buyer has committed

If you cancel a listing after a Buyer has started the purchase but before payment completes, no charges apply. If you cancel after payment but before we have confirmed the transaction (a rare window of seconds to minutes), the Buyer is fully refunded and you may receive a strike under section 12.

6.6 Auction listings

Instead of a fixed price, you may list a ticket as an auction. All of the seller obligations above apply to auction listings, with the following additional rules:

• an auction covers a single ticket per listing;
• you set a starting bid, an optional reserve price (the minimum you are willing to accept, which must be at least the starting bid), and a closing time, which must be before the event starts;
• you cannot edit the price of a live auction — bidding sets the price;
• you may cancel an auction only while it has no bids; once the first bid is placed, the auction runs to its closing time;
• if the highest bid at close is below your reserve price, or there are no bids, the auction ends with no sale and the listing is closed;
• if the winning bidder does not pay within the payment window (section 8.2), the auction ends with no sale, the listing is closed, and you may relist the ticket.

7. The face-value rule and auctions

7.1 Fixed-price listings — the face-value cap

For fixed-price listings, the Platform enforces a hard maximum price equal to the original face value of the ticket. You cannot create a fixed-price listing priced above face value. When you list at a fixed price, you warrant that your price is at or below the ticket's original face value (section 6.1).

Buyers can report any fixed-price listing they believe is priced above face value, and we may remove any listing we believe breaks this rule. We apply this rule as a matter of policy across all ticket categories, including where face-value resale law would not formally require it, in keeping with the approach taken by UK ticket-resale law and the Digital Markets, Competition and Consumers Act 2024.

7.2 Auctions — the exception

Auction listings (sections 6.6 and 8.2) are the only exception to the face-value cap. In an auction, the Seller does not set the final price: it is set by open, competitive bidding among verified students, starting from the Seller's starting bid, and it may finish above the ticket's face value.

We allow this because the auction price is reached transparently — every bidder can see the current highest bid before choosing to bid more, no one is obliged to bid, and the full price breakdown (winning bid plus fees) is shown to the winner before payment, in line with the transparency requirements of the Digital Markets, Competition and Consumers Act 2024. All other protections — ticket verification, escrow, fees, refunds and disputes — apply to auction sales exactly as to fixed-price sales.

8. Buying tickets and bidding in auctions

8.1 Buying at a fixed price

When you buy a ticket, you agree to pay the ticket price plus the fees shown to you (section 9). The full total you will pay is always displayed clearly on screen before you confirm — we never reveal extra charges later in the flow. When the purchase completes, access to the ticket transfers to you, your "My Tickets" view becomes the only accessible copy, and the Seller's copy is voided. Because tickets relate to specific dated events, you do not have an automatic right to cancel a purchase simply because you change your mind (see section 13.1).

8.2 Bidding in auctions

Some listings are sold by auction (section 6.6). Bidding works as follows:

• A bid is a binding offer to buy the ticket at that amount plus the fees shown (section 9). Do not bid unless you are prepared to pay.
• Each bid must be at least the starting bid or beat the current highest bid by the minimum increment shown on the listing (currently £1).
• Bidding is anonymous: other users see the current highest bid and the number of bids, never who placed them. You are told if you are the highest bidder and notified if you are outbid.
• Nothing is charged when you bid. If you are outbid, or the auction ends without your bid winning, you pay nothing and your bid is released.
• When the auction closes, the highest bid wins, provided it meets any reserve price. The winner then pays through the normal checkout — the full breakdown (winning bid plus fees) is shown before you confirm — within 24 hours of the close.
• If the winner does not pay within 24 hours, the win lapses, the sale is cancelled, nothing is charged, and the winner may receive a strike under section 12. Repeatedly winning auctions and failing to pay may lead to suspension or a ban.
• Once the winner pays, the purchase proceeds exactly like a fixed-price sale: escrow, ticket transfer, voiding of the Seller's copy, the post-event release window and the dispute process (sections 10, 13 and 14) all apply, with the winning bid as the ticket price.

9. Fees

Our fees are set out in full in Schedule 1 and summarised here:

All fees that apply to your transaction are shown to you before you confirm payment, on a single price-breakdown screen, in line with the Digital Markets, Competition and Consumers Act 2024. We do not use drip pricing, and we do not hide fees in fine print or behind expandable sections.

9.1 Refunds and the seller fee

If a transaction is refunded after the seller security fee has already been deducted, that fee is also refunded to the Seller, so you are returned to the position you were in before you listed.

9.2 Non-refundable fees

Priority Listing and Auto-Match fees are non-refundable once activated, including where a listing does not sell or is removed — except where we remove the listing for fraud or breach, in which case these fees are refunded.

10. Payments, escrow and payouts

10.1 Who holds the money

All funds are held by Stripe Payments Europe Ltd, an Electronic Money Institution authorised by the Financial Conduct Authority. Last Entry LTD does not hold or have direct access to user funds during the escrow period.

Payments and payouts are processed through Stripe Connect. When you use the Platform's payment features, you also agree to the applicable Stripe terms (see section 21).

10.2 How a transaction works

Stage 1 — Purchase. The Buyer selects a listing, is shown the full price breakdown, and confirms. Stripe captures the payment and holds it in escrow. The Seller's copy of the ticket is voided and the Buyer's "My Tickets" view becomes the only accessible copy.

Stage 2 — The event. The Buyer presents the ticket at the door. If entry succeeds (or the Buyer does not show up and does not dispute), the transaction moves to Stage 3. If entry fails, the Buyer can open a dispute (section 14).

Stage 3 — Release. 36 hours after the scheduled end time of the event, if no dispute is open, Stripe releases the escrow to the Seller's connected account, and we retain our fees from the gross amount.

10.3 The 36-hour window

The 36-hour post-event escrow window is a term of using the Platform, and by signing up you agree to it. It starts at the event's scheduled end time (not the start time); for multi-day events it starts at the final scheduled end time. Sellers cannot demand earlier release. We may extend the window where a dispute is pending review, and we will give the Seller notice if we do.

11. Acceptable use

These are the rules that keep the Platform safe and fair. The full list is also set out in Schedule 2. You must not:

• list tickets you do not own;
• list the same ticket on more than one platform at the same time;
• list counterfeit, modified or altered tickets;
• sell tickets above face value, other than through an open auction (section 7.2);
• place a bid you do not intend to honour, or bid on your own listing (directly or through another person);
• coordinate with others to manipulate prices or create artificial demand;
• engage in scalping, touting, or commercial-scale resale;
• try to bypass our verification, escrow, or dispute systems;
• contact a Buyer or Seller off-platform to avoid our fees;
• use the Platform for anything other than buying or selling tickets to events;
• harass, threaten, or abuse other users or our team;
• submit false or misleading information in any account or listing;
• submit false dispute claims or fabricate evidence;
• use bots, scrapers, or automated tools to interact with the Platform;
• reverse-engineer, scrape, or copy any part of the Platform;
• use the Platform if you are subject to a previous ban; or
• sell, share, or transfer your account to anyone else.

In addition, as a Seller you must not continue to use or transfer a ticket after listing it on Last Entry, list a ticket you have already transferred or used, or coordinate dispute fraud with a Buyer to obtain a refund while keeping the value of the ticket.

You must also not upload any special category personal data (for example data about health, biometrics, sexual orientation, or political views) through a listing, dispute, or anywhere else on the Platform.

12. Enforcement and bans

We operate a graduated enforcement system rather than a single-strike rule. Sanctions escalate as follows:

We reserve the right to skip tiers for serious breaches (for example, an immediate permanent ban for confirmed fraud, regardless of your history), to apply a temporary hold while we investigate, to reverse a pending payout where we issue a strike or ban, and to notify your university authorities where conduct involves financial harm to other students.

12.1 Appeals

You may appeal any sanction within 7 days of being notified, using the in-app dispute form. We review appeals and aim to resolve them within 14 days. Our decision on an appeal is final.

13. Refunds and your consumer rights

13.1 No automatic cooling-off period

Tickets for specific dated events are exempt from the 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This means you do not have an automatic right to cancel a ticket purchase simply because you change your mind. This is separate from our discretionary refund policy below, and it does not affect your statutory rights where a ticket is faulty, not as described, or fails to grant entry.

13.2 When we will refund a Buyer

13.3 Use our dispute process before a chargeback

If something goes wrong, you must use our in-app dispute process before asking your bank for a chargeback. Going straight to a bank chargeback without first using our process is a breach of these Terms. We may share evidence of our dispute process with your bank or card network to defend a chargeback, and we reserve the right to suspend or ban accounts that raise chargebacks without first using the in-app process.

13.4 How refunds are paid

Refunds are made to your original payment method through Stripe, and typically take 5–10 business days to appear depending on your bank. We are not responsible for delays caused by your bank's own processing.

14. Disputes

This section sets out how disputes work. The same flow is summarised in Schedule 3.

14.1 When you can open a dispute

As a Buyer you can open a dispute where the ticket fails to scan at the door, the ticket is reported as already used, the event is cancelled, the Seller fails to transfer the ticket, or the ticket is materially different from what was advertised.

14.2 How a dispute works

1. You tap "Help" within your "My Tickets" view.
2. The escrow on that transaction is automatically frozen.
3. The app opens its in-app camera, which captures GPS location and a timestamp.
4. You take a photo of the problem (for example, a scanner showing "ticket already used").
5. Our automated checks confirm whether you were within 500m of the venue, whether the photo was taken within 2 hours of the event's scheduled start, and whether the ticket metadata matches your original listing.
6. If all three checks pass, you receive an automatic refund (Tier 1), normally within 2 hours.
7. If any check is ambiguous or fails, your dispute goes to manual review (Tier 2), normally within 24 hours.
8. If we suspect fraud or a repeated dispute pattern, your dispute goes to extended review (Tier 3).

14.3 Evidence we may require

We may require you to provide a photo taken with the in-app camera (not uploaded from your gallery) that contains verifiable GPS and timestamp metadata, any communication with the Seller relevant to the dispute, and the original ticket details as you received them.

14.4 Possible outcomes

A dispute can result in a full refund to the Buyer (with the Seller's payout cancelled, and a strike for the Seller depending on the cause), a full payout to the Seller (where the dispute is rejected), or — rarely — a partial refund where partial fault is established, such as delayed but eventually successful entry.

14.5 Bad-faith disputes

If you submit false, exaggerated, or fabricated dispute evidence, we will reject the dispute and issue a strike under section 12. Clear fabrication of evidence will result in a permanent ban.

14.6 The dispute deadline

You must open a dispute within 36 hours of the event's scheduled end time. After that, the escrow has been released to the Seller and we can no longer handle the dispute through the Platform; you would need to resolve it directly with the Seller or through your card provider's chargeback process (subject to section 13.3).

15. Specific situations

To avoid doubt, here is how we treat some situations that come up:

15.1 A ticket sold twice

If a Seller lists a ticket here and also sells it elsewhere, the first person to scan at the venue gets in and the second is refused. If you are the Last Entry Buyer and are refused for this reason, you get a full refund through our dispute process and the Seller is permanently banned. If you entered successfully and someone else (who bought the same ticket off-platform) was refused, your transaction completed successfully and we have no liability to that other person.

15.2 Valid ticket, but the venue refuses entry for another reason

If your ticket scans correctly but the venue refuses you entry for an unrelated reason — such as dress code, ID, capacity, or intoxication — there is no refund from us, because the ticket was valid and the refusal is not connected to the transaction. Your remedy, if any, is with the venue.

15.3 The event is cancelled

If the promoter cancels or postpones the event after a ticket has been sold here, the Buyer receives a full refund including service fees, and the Seller is not paid out (because the ticket was never used).

15.4 A Buyer entered and then disputes

If you entered the event and later raise a dispute, the in-app evidence requirements (a GPS-and-timestamped photo of a genuine failure) are designed to identify this. Fabricating evidence leads to a permanent ban under section 14.5.

15.5 A Buyer and Seller acting together

Where a Buyer and Seller coordinate to obtain a refund while keeping the ticket's value, our dispute evidence requirements and pattern detection are designed to catch it. Confirmed coordination results in both accounts being permanently banned.

15.6 "My account was hacked"

You are responsible for keeping your account secure, and we are not liable for transactions caused by a security failure on your side. Where you give us reasonable evidence that your account was genuinely compromised, we will suspend the account, freeze pending transactions, and help with the investigation. We will refund Buyers affected by fraudulent listings made by a third party, and we may pursue the original account holder for those funds if the claim of compromise is not credible.

15.7 A Seller wanting funds released early

The 36-hour escrow window is a term you agree to at sign-up; you cannot demand early release. We may extend the window where a dispute is pending, with notice to you.

15.8 An auction winner who doesn't pay

If you win an auction and do not pay within the 24-hour window, the sale lapses and the listing is closed. You are not charged, but you may receive a strike under section 12, and repeat behaviour may lead to suspension or a permanent ban. The Seller is free to relist the ticket. Other bidders are never charged for an auction they did not win.

15.9 A promoter objects to resale

If a promoter tells us that resale of their tickets breaches their own terms, we will defer to the primary ticketing terms and remove the affected listing, but we do not accept liability for doing so.

16. Our liability to you

16.1 Liability we never exclude

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by the Consumer Rights Act 2015 that cannot lawfully be excluded, or for any other liability that cannot be excluded or limited under the law of England and Wales.

16.2 The cap on our liability

Subject to section 16.1, our total liability to you in connection with any single transaction is limited to the value of that transaction (the Buyer's purchase price, excluding service fees). Subject to section 16.1, our total liability to you across any rolling 12-month period is limited to the total fees you paid us during that period, or £100, whichever is greater.

16.3 Things we are not responsible for

Subject to section 16.1, we are not liable for:

• a Buyer being refused entry for reasons unrelated to ticket validity (dress code, capacity, ID, intoxication and similar);
• an event being cancelled, postponed, or materially changed by the promoter;
• the conduct of users, on or off the Platform;
• loss, theft, or compromise of your account caused by your failure to keep your credentials secure;
• failures of third-party services (such as Stripe or a primary ticketing platform);
• delays caused by you (for example, failing to upload a valid ticket or to provide dispute evidence on time); or
• indirect, consequential, or special losses, or loss of profit, opportunity, or goodwill.

We provide the Platform with reasonable care and skill, but we do not guarantee that every transaction will be free of problems, or that the Platform will be uninterrupted or error-free.

17. Your indemnity to us

You agree to indemnify us against any reasonable losses, costs, liabilities, and expenses (including reasonable legal fees) that we incur as a result of a third-party claim arising from your breach of these Terms or your unlawful use of the Platform — for example, a claim that a ticket you listed was stolen or counterfeit. This indemnity applies in proportion to your breach or wrongful conduct, and does not apply to the extent the loss was caused by us. We will tell you promptly about any claim covered by this section and will not settle it in a way that imposes an obligation on you without your consent (not to be unreasonably withheld).

18. Content and intellectual property

18.1 Your content

You keep ownership of the content you upload (ticket files, dispute photos, profile information, and listing descriptions). By uploading it, you grant us a worldwide, royalty-free, non-exclusive licence to use, store, process, display, and reproduce that content for the purpose of operating the Platform, and the right to anonymise and aggregate data for legitimate business purposes, such as demand insights for promoter customers. We never publish your personal data in a way that identifies you for these purposes.

18.2 Our intellectual property

The "Last Entry" name, our logos, branding, software, source code, and design are owned by Last Entry LTD. You may not copy, modify, reverse-engineer, or otherwise misuse them.

18.3 Reporting an infringement

If you believe content on the Platform infringes your intellectual property, contact us at support@lastentry.org and we will respond under our standard takedown procedure.

19. Privacy and data protection

We process personal data in line with UK GDPR and the Data Protection Act 2018, as explained in our Privacy Policy. Last Entry LTD is the data controller for the personal data we collect about you. Stripe acts as a separate data controller for payment data, and as a processor for transaction metadata. Our ICO registration number is ZC174293. You have all the rights set out in our Privacy Policy, including access, rectification, erasure, restriction, portability, and objection. Marketing emails are sent only if you actively opt in, and you can withdraw that consent at any time without affecting essential service messages.

20. Availability and changes to the service

20.1 No guarantee of uptime

We do not guarantee that the Platform will always be available. We may carry out scheduled maintenance, and unplanned outages can happen; subject to section 16, we are not liable for either. We may suspend the service entirely on reasonable notice (normally at least 30 days), except in an emergency.

20.2 Changes to features and fees

We may change features, fees, or functionality at any time on reasonable notice. Material changes — those affecting price, fundamental functionality, your rights, or these Terms themselves — are notified at least 14 days in advance by in-app notification and email.

21. Third-party services

The Platform relies on third-party services. By using it, you accept that the following providers are involved, and that we are not responsible for their terms or their conduct:

22. Changes to these Terms

We may amend these Terms from time to time. For material amendments, we will give you at least 14 days' advance notice by email and an in-app banner, and ask you to re-accept the updated Terms using the same active tickbox on your next login. We keep an internal version history. If you do not accept the updated Terms, you may close your account before they take effect. Continuing to use the Platform after the effective date of updated Terms means you accept them.

23. Closing your account

You can close your account at any time in your account settings. When you do, any pending transactions must be completed first, and funds held in escrow are released according to the normal transaction lifecycle. We delete or anonymise your personal data in line with our Privacy Policy — transaction records are kept for six years for tax purposes as anonymised records. You remain responsible for any obligations that arose before closure, including pending disputes, strikes, or unpaid amounts.

24. Where you may use Last Entry

The Platform is provided for use by UK residents only. You may not use it, or attempt to use it, from outside the United Kingdom. We may restrict or refuse access where we reasonably believe it is being accessed from outside the UK.

25. Events outside our control

We are not liable for any failure or delay in performing our obligations that is caused by an event outside our reasonable control, including failures of telecommunications or internet services, power failures, acts of government, strikes, or failures of third-party providers. Where such an event happens, we will take reasonable steps to limit its effect.

26. General

Entire agreement. These Terms, together with the Privacy Policy and Cookie Policy, are the entire agreement between you and us about your use of the Platform, and replace any earlier agreement on that subject.

Severability. If any provision is found to be invalid or unenforceable, the rest of the Terms continue in full force.

No waiver. If we do not enforce a right or provision, that is not a waiver of it, and does not waive any later breach.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign or transfer ours to a successor (for example, on a sale of our business) without your consent.

Third parties. Except as expressly stated, no one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

Group claims. To the fullest extent permitted by law, you agree to bring any claim against us individually and not as part of a class, collective, or representative action.

27. Law, disputes and complaints

These Terms, and any dispute arising out of or in connection with them, are governed by the law of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.

Before starting any legal action, please use our in-app dispute process and contact our support team at support@lastentry.org — we want to put things right. If we cannot resolve a complaint between us, you may be able to use an alternative dispute resolution provider; we will tell you about a relevant provider if a complaint reaches that stage. None of this affects your right to bring a claim in court or your statutory rights as a consumer.

28. How to contact us

For any question about these Terms, your account, or a transaction, email us at support@lastentry.org. Our postal address is Last Entry LTD, 5 Butlers Court Road, Beaconsfield, England, HP9 1SF.

Schedule 1. Fee schedule

For auction sales, the "ticket price" for fee purposes is the winning bid. Buyer and Seller fees apply to auction sales exactly as to fixed-price sales, and are shown to the winner before payment.

Last Entry LTD is not currently VAT registered. All amounts are in pounds sterling (GBP). Schedule 2 (Acceptable Use) is set out in section 11, and Schedule 3 (the dispute process) is set out in section 14.