Terms of Service

These Terms of Service ("Terms") govern your use of the Last Entry website, app, and services provided by Last Entry LTD ("Last Entry", "we", "us", "our"). By creating an account or using Last Entry, you agree to these Terms.

1. What Last Entry is

Last Entry is a peer-to-peer marketplace that lets verified students resell event tickets to one another. We provide the platform, verification, and payment protection that make those transactions safer. We are a facilitator — the contract for each ticket is between the buyer and the seller, and we are not the seller of any ticket listed on the platform.

2. Who can use Last Entry

To use Last Entry you must be a current student at an eligible university (at launch, the University of Sheffield or Sheffield Hallam University) with a valid .ac.uk email address, and you must be able to enter into a legally binding contract. One account is permitted per person. You are responsible for keeping your account secure.

3. Listing and selling tickets

• You may only list tickets you genuinely own and are legally entitled to resell.
• Tickets must be listed at or below their original face value, in line with UK ticket-resale law.
• You must not list the same ticket more than once or in more than one place in a way that could result in it being sold twice.
• We may verify, limit, queue for review, or remove listings to protect buyers and keep the marketplace safe.

4. Buying tickets

When you buy a ticket, you agree to pay the ticket price plus any fees shown to you before you confirm. The full amount you will be charged is always displayed before payment. Once a sale completes, the ticket is transferred to you and the seller's copy is voided.

5. Fees

We charge service and security fees to operate the platform and provide payment protection. All applicable fees are shown clearly before you confirm a purchase or sale. We never add hidden charges at the point of payment.

6. Payments, payment protection, and payouts

Payments are processed by our payment provider. Funds for a purchase are held securely and released to the seller after the event, provided no dispute is raised. This protects buyers in the event that a ticket is not honoured at the door.

7. Disputes and refunds

If a ticket does not work as expected, you can raise a dispute through the app, ideally at the venue. We will review the dispute and, where it is upheld, process a refund from the funds held. Because they relate to dated events, tickets bought on Last Entry are exempt from the 14-day cancellation (cooling-off) right that applies to many other online purchases — once you have bought a ticket for a specific dated event, you cannot cancel it simply because you have changed your mind. This does not affect your rights where a ticket is not as described or fails to grant entry.

8. Acceptable use

You must not use Last Entry to commit fraud, sell counterfeit or invalid tickets, sell above face value, harass other users, or break the law. You must not attempt to interfere with or misuse the platform.

9. Suspension and termination

We may warn, suspend, or permanently ban accounts that breach these Terms or that we reasonably believe are involved in fraud or abuse. Enforcement is graduated where appropriate, but serious breaches — such as confirmed fraud — may result in an immediate permanent ban and a block on re-registration.

10. Our liability

We provide the platform with reasonable care and skill, but we do not guarantee that every transaction will be free of problems. To the extent permitted by law, our liability is limited, and nothing in these Terms excludes liability that cannot lawfully be excluded. Your statutory rights as a consumer are not affected.

11. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date above and, where the changes are significant, let you know.

12. Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales.

13. Contact us

Questions about these Terms? Contact us at support@lastentry.org.